vttuta.blogg.se - Fix my pc store

This is possible if you choose a cloud-based software that also offers a mobile app. However, an important consideration is software access for your technicians in the field. Field versus in-house service: Although most shops perform the required service in a traditional brick-and-mortar space, many shops employ third-party service technicians to complete the required work at the customer’s location.Customer relationship management (CRM): With a detailed customer database, shop owners can distribute marketing materials and incentive programs to both current and potential customers.This will allow business owners to forecast receivables and other key performance indicators (KPIs) using the easy-to-use reporting features. Automated accounting and reporting: The accounting database can help you track the automatically generated invoices and statements.

In the case of customers who have multiple devices, each device can have a barcoded ID tag linked to its repair history. You will also have access to the entire history of work performed for regular customers.

Improved customer service: By assigning ticket numbers and technicians to the work orders, your customers and you could ascertain the current status and history of a job ticket.

The inventory database can then be configured to flag parts that need to be re-ordered.

Detailed inventory control: With barcode labels for all items in your inventory, you can easily append the parts and materials used in repairs to the ticket history.